Can I request a sick note for university or work?
Yes, our doctors do issue sick notes for work and /or university.
When I registered the receptionist said the wait would be 45 minutes to an hour; why did I have to wait longer than she had stated?
- All estimated wait times are approximate. Although a doctor can typically see 5 to 7 patients per hour, individual
visit times vary depending on the patient's needs.
I sent someone to pick-up my blood test results but when they arrived the receptionist said I needed to
be there in person to pick-up my results, why is that?
- Due to privacy and confidentiality laws we are not permitted to release information to anyone other than the patient
without their signed consent. If you are planning to have a friend or family member pick-up information on your behalf,
or plan to have us send information to another doctor, it is important that you sign our in-house consent form.
I had been waiting for almost an hour when someone else came in with their child and was seen almost instantly.
Why did they get seen first even though I had been waiting much longer?
- Although we generally operate on a first-come first-serve basis, we have a duty to triage patients according to the urgency of their needs. For example, we may place a child with a high fever ahead of you in the queue. Similarly, any patient whose care we feel needs to be expedited for medical reasons may be seen sooner than you.
- Why did the doctor not refill my prescription?
- The decision about whether or not to provide a prescription ultimately rests with the doctor. If a doctor does not feel
the medication is in your best interest or if it is a controlled substance, they are within their rights to refuse the
prescription. As a walk-in clinic, our policy strictly states that we do not prescribe any controlled substances.
A full list of these restricted medications is posted in our office for your convenience.
- I completed my blood tests about three weeks ago, why have I not heard about my results?
- Our clinic policy is "No news is good news". When we receive a lab or diagnostic imaging report, it is soon reviewed by
a doctor who will determine if follow-up is required. All normal results will be filed and we will only contact you if the
result requires follow-up. However, if you are curious about your results, please feel free to come in to review them with
- Can I make an appointment to come in so I do not have to wait?
- We prefer that you book an appointment to reduce your wait times but we do accept walk-in patients
- What if the doctor cannot deal with my issue at the walk-in clinic?
- If your issue falls outside of the scope of practice of the doctor, he may refer you to a specialist. Alternatively,
if the doctor feels your issue is urgent and needs immediate attention you may be referred to the local
- The doctor said I would be referred to a specialist but I have not yet received a specialist appointment.
- Generally referrals are faxed to the relevant specialist within 1-2 business days after you are seen in the clinic.
However, sometimes the doctor will wait for test results before faxing the referral and it is in your best interest to
ensure these tests are done in a timely manner. You should receive a call with an appointment date within approximately 4
weeks after the referral is faxed although the actual appointment date can be several months away. For example, if you
were seen in the clinic on March 1st, you should generally receive a call by April 1st but the actual appointment date
could be in May. If you have not received an appointment date in due course, we encourage you to call our office so we
may follow-up on the referral for you.